Improve the after-sales guarantee system, respond promptly and solve your worries

The after-sales guarantee system of the hair care products factory has been upgraded

With the posture of a "guardian of the beauty industry supply chain", build an industry benchmark-level after-sales service ecosystem:

• Full-time response mechanism

• Set up a dedicated beauty industry hotline (7×14 hours online), equipped with a 10-person dedicated service team, responding to inquiries within 5 minutes and generating solutions within 1 hour

Establish a three-level linkage channel of "factory - agent - salon". For batch order issues, reach the production supervisor directly within 2 hours and output the handling plan within 4 hours

Full-scenario service coverage

✔ Technical Support: Free provision of dye paste mixing formula library, hair perming softening test tutorials, and regular online technical training sessions (2 sessions per month)

✔ Quality Assurance:

● For non-human quality issues, we offer a 7-day no-reason return and exchange policy with free shipping

Customized products enjoy a "first order sample guarantee". If not satisfied, the formula will be adjusted for free until it meets the standard

Full-cycle service value-added

Customers with annual consumption exceeding 500,000 yuan enjoy the privilege of being "on-site quality inspectors" and can supervise the entire production process

• Establish an after-sales "black technology" system: Scan the code to check the product ingredients, suitable hair types and solutions to common problems

• Issue the "After-sales Data Analysis Report" every six months, including regional consumption trends, after-sales feedback on best-selling products and other industry insights

Cooperation peace of Mind Commitment:

From raw materials entering the factory to products being put on the shelves, we not only deliver high-quality hair care products, but also promise "no problems overnight, warm after-sales service" - when you are exploring the front line of the market, we will take over the quality protection from the back end throughout the process, making every cooper